FAQs
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I currently see clients via telehealth in California and in-person in Pleasant Hill. Due to licensing laws, I can only see clients who are physically located in California.
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Clients often describe my style as warm, funny, validating, and gently challenging. I am not a blank-slate therapist who just nods along. In the therapy room, I am your biggest advocate and collaborator. I am genuinely excited to celebrate your wins, sit with you through the heavy moments, and create a space where you can laugh, cry, everything in between.
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My clinical philosophy is simple: unresolved trauma and avoidance are often what keep us stuck in patterns of suffering. Real change happens when we become willing to step outside of our comfort zone, tolerate discomfort, and look at ourselves differently. In our sessions, I bring an integrative blend of evidence-based, results-oriented tools to support you, including: EMDR, ERP, CBT, ACT, and mindfulness.
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Our first session will consist of a gentle intake where we’ll talk about what brings you to therapy, your history, and what goals you want to work toward.
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Your privacy is legally protected under HIPAA. I use a secure electronic health record for note storage and video platform for our sessions. I will not reveal any client information with the legal exceptions of harm to self or others or mandated reporting of vulnerable populations.
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A standard session is 53 minutes. I encourage weekly sessions in the beginning of treatment to build momentum, however this can be discussed on a case-by-case basis. I also see clients biweekly and monthly once they have seen progress and need less support.
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I treat individual adults 18+ struggling with trauma, anxiety, OCD, heartbreak and dating issues, depression, and family cultural expectations and boundary issues.
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The individuals who tend to thrive in my practice are those who feel ready to make waves in their lives and are open to being supported—and sometimes gently challenged—along the way. If you are looking for a safe, objective space to process life's complexities and you are ready to step into your own healing, we will likely be a great fit.
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I have a 24-hour cancellation policy. If you cancel or reschedule within 24 hours of your appointment, or miss a session entirely, you will be charged the full session fee. Please note: Insurance plans do not cover missed sessions, so this fee must be paid out-of-pocket.
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I am in-network with Aetna, Blue Shield of California, and UHC/Optum. Some insurance plans have out-of-network benefits so I’m happy to provide a Superbill for you to submit for reimbursement. Here’s a quick guide on how to check your out-of-network benefits:
If you have a PPO insurance plan, you may be eligible for partial or full reimbursement for our sessions. To find out exactly what your plan covers, call the member services number on the back of your insurance card and use the script below.
1. The Information to Have Ready
Before you call, make sure you have these specific details handy:
Your Insurance Card (for your Member ID and the phone number).
The Service Type: Outpatient Mental Health / Behavioral Health.
CPT Codes (Procedure Codes): The code for a standard 53-minute individual therapy session is 90837.
2. The Phone Call Script
You: "Hi, I’m calling to check my outpatient, out-of-network mental health benefits. I would like to see a licensed therapist who is out-of-network."
Insurance Rep: "Okay, let me look up your plan. What code will they be billing?"
You: "The primary procedure code is 90837 for individual therapy."
Specific Questions to Ask:
"Do I have an out-of-network deductible that I need to meet first?”
Why this matters: If you have a $1,000 out-of-network deductible, you will have to pay for sessions completely out-of-pocket until you hit that $1,000 mark before they start paying you back.
"Once my deductible is met, what percentage of the session fee is covered?"
Why this matters: They will usually say something like "We cover 70% of the allowed amount."
"What is your 'allowed amount' or 'maximum allowable fee' for code 90837?"
Why this matters: Insurance companies cap what they think a session should cost. If your therapist charges $200, but the insurance company's "allowed amount" is $150, they will only give you a percentage of that $150, not the full $200.
"How do I submit a superbill, and how long does reimbursement usually take?"
Why this matters: You'll want to know if you can upload the document easily through an online portal or app, or if you have to mail it in.
3. What to Do Next
If your plan offers reimbursement, let me know! At the end of each month, I will provide you with a document called a Superbill. This contains all the necessary diagnostic and procedure codes your insurance needs. You will submit this directly to them, and they will mail a reimbursement check straight to you.
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I accept several major insurance plans (see below). For private-pay clients, my fee is $180 per session. I accept all major credit cards, HSA/FSA cards, and Zelle, with payment due at the time of our session.
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Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. As your therapist, I am committed to providing clear and transparent information about your rights and protections under the No Surprises Act.
Good Faith Estimate (GFE): Before starting therapy or any other services, you have the right to receive a Good Faith Estimate (GFE) from me. This estimate will outline the expected costs of your treatment, including weekly sessions and any additional services that may be required. This allows you to understand and plan for the financial aspects of your healthcare. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Protection Against Surprise Bills: The No Surprises Act protects you from unexpected bills for out-of-network services in certain situations. If you receive care from an out-of-network provider at an in-network facility, or in emergencies where you cannot choose your provider, you have rights to dispute unexpected bills.
More Information: For more details about your rights under the No Surprises Act, you can visit the official website of the U.S. Department of Health and Human Services
Ready to take
the next step?
Seeking therapy can feel terrifying but you’re not alone. Many find that beginning leads to safety, understanding, and practical tools. At Croshal Therapy and Wellness, I bring a respectful, confidential, nonjudgmental space where your pace and collaboration are honored. Reaching out is an act of strength, and you’ll have a trained professional beside you.